Abstract:
This research aims to investigate approaches to enhance the competitiveness and operational efficiency of the Bangkok Port Free Zone. It focuses on the appropriate utilization of customs privileges and logistics management to facilitate operations, reduce costs and service time and ultimately increase competitive agility within the industry. The data collection for this research employs a mixed-methods approach, integrating both primary and secondary data to enable a comprehensive evaluation of the Bangkok Port Free Zone's operational potential. The research comprises two parts: Part 1, Primary Data, involves the direct collection of information specifically for this study's objectives. This includes conducting interviews with experts involved in the Free Zone's operations and gathering observational data on work processes to examine practices and assess process efficiency. Part 2, Secondary Data, encompasses existing information or data collected from other relevant sources. Following data collection, the information will be systematically categorized to align with the research objectives, ensuring a clear connection to the study's goals. The researcher will employ TOWS Matrix analysis, linking data from a SWOT analysis to the TOWS Matrix to illustrate the formulation of strategies across different dimensions. This involves leveraging strengths, addressing weaknesses, and capitalizing on opportunities to develop both proactive and reactive strategies. This analysis will provide an overview and facilitate strategic planning for enhancing operational efficiency and strengthening the competitiveness of the Bangkok Port free zone effectively. Subsequently, the findings will be synthesized into a comprehensive and accurate research report that addresses the research objectives. The study proposes three approaches that can lead to the achievement of the research objectives: Approach 1: Process Improvement for Efficient Service Delivery, which addresses the research objective of enhancing operational efficiency to ensure convenience, speed, agility, and reduced costs and service time. Approach 2: Examination of Limitations related to Laws, Regulations, Announcements, and Orders Affecting Operations, focusing on the appropriate utilization of customs privileges and logistics management, and proposing guidelines for regulatory adjustments to enhance operational suitability. The process of reviewing and revising regulations falls under the responsibility of relevant government agencies, which involves a multi-faceted consideration of appropriateness. Approach 3: Enhancement of Communication and Public Relations by leveraging expertise in presenting products and services, which will enable operators to fully utilize privileges, experience greater convenience and speed, and plan their operations effectively. In conclusion, these three approaches are mutually consistent and supportive in achieving the research objectives of enhancing the competitiveness and operational efficiency of the Bangkok Port Free Zone, thereby positively impacting the overall economic growth of the country.