Critical success factors of humanitarian logistics operation A case study of Nigeria

Name: Tony Mendy

Address: 333 Moo1, Thasud, Muang, Chiang Rai 57100

Organization : Mae Fah Luang University

Email : library@mfu.ac.th

keyword: Humanitarian Logistics

MeSH: Logistics

Classification :.DDC: e-thesis

; Critical Success Factors

MeSH: Regression analysis -- 315725

MeSH: Business logistics

MeSH: Humanity -- 315726

LCSH: Logistics

LCSH: Regression analysis -- 315725

LCSH: Business logistics

LCSH: Humanity -- 315726

Abstract: Humanitarian logistics is pivotal in ensuring effective and timely aid delivery to communities affected by disasters. This thesis examines the critical success factors (CSFs) influencing the performance of humanitarian logistics operations. Employing multiple linear regression, the study analyzed data collected from key stakeholders in Nigeria involved in humanitarian supply chains, including government intuitions, UN systems, non-governmental organizations (NGOs), and other logistics providers. Based on a thorough review of existing literature and experts’ opinion, the research identified eight key CSFs at the operational level: engagement of supplier at an early stage, assessment accuracy, degree of information sharing, speed of delivery, quality, and availability of relief items, cost efficiency, community participation and trust, and security of relief items during transport and distribution. Results from the analysis revealed that the quality and availability of relief items, cost efficiency and security of relief items during transport and distribution positively influenced overall logistics performance. This emphasizes the importance of safe-guarding relief items and personnel, which directly impacts beneficiary satisfaction and thus improves performance. Conversely, supplier engagement at an early stage, assessment accuracy, degree of information sharing, speed of delivery, quality, and availability of relief items, cost efficiency, community participation, and trust were found to have no significant relationship to logistics performance.

Mae Fah Luang University. Learning Resources and Educational Media Centre

Address: CHIANG RAI

Email: library@mfu.ac.th

Name: Samatthachai Yamsa-ard

Role: Advisor

Created: 2024

Modified: 2025-07-14

Issued: 2025-07-14

วิทยานิพนธ์/Thesis

application/pdf

CallNumber: e-thesis

eng

DegreeName: Master of Business Administration

Level: Master's Degree

Descipline: International Logistics and Supply Chain Management

Grantor: Mae Fah Luang University

©copyrights Mae Fah Luang University

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