A development of a teaching module to promote interactional and intercultural competence of aviation students

Name: Jirajittra Higgins

LCSH: Kasetsart University -- Dissertations. Ph.D. (English for International Communication) 2021

Classification :.LCCS: PE1128.A2

LCSH: Kasetsart University. -- Department of Foreign Languages -- Dissertations

LCSH: English language -- Study and teaching (Higher) -- Foreign speakers

LCSH: English language -- Conversation and phrase books (for air pilots)

LCSH: Intercultural communication

Abstract: The study aimed to develop the teaching module based on conversation analysis in order to promote aviation students’ interactional and intercultural communication competence with three objectives: 1) to investigate the existing interactional and intercultural communication problems and English skills needed in the aviation industry in Thailand; 2) to develop a teaching module to promote students’ interactional and intercultural communication competence based on the principles of conversation analysis; and 3) to determine the effectiveness of a teaching module in promoting aviation students’ interactional and intercultural communication competence through the interactional competence and intercultural competence learning practices. In the first phase, the needs analysis was conducted to investigate the existing interactional and intercultural communication problems and English skills in terms of interactional and intercultural communication competence needed in the aviation industry in Thailand among 260 aviation personnel working at Suvarnabhumi Bangkok International Airport by using questionnaires and interviews. In the second phase, the teaching module, authentic materials and authentic assessment were developed by employing the needs analysis results in conjunction with the principle of conversation analysis (Sacks et al., 1974), including turn-taking, repairs, sequential organisation and adjacency pairs, to enhance interactional competence (Mehan, 1979; Young 2008): turn-taking, repair, and boundaries as well as those of intercultural communication competence (Barrette et al., 2013): attitudes, knowledge and understanding, skills and actions. The teaching module was divided into ten units and each was comprised of the learning objectives, contents, activities and assessments. In the third phase, the implementation of the teaching module was conducted in the course called English for Aviation Communication with 28 undergraduate aviation students in a private university in Bangkok for the period of 10 weeks through the interactional and intercultural communication competence learning practices. To determine whether the teaching module promoted students’ interactional and intercultural communication competence as well as to investigate the effectiveness of the teaching module, the pre-instruction and the post-instruction video recordings of role-play conversations collected and the findings of the t-test demonstrated that there was a statistically significant difference between the mean of the pre-scores and the post-scores which implied that the teaching module developed based on the principles of conversation analysis could promote undergraduate aviation students’ interactional and intercultural competence. Moreover, the students’ opinions towards the implementation of the developed teaching module were positive as well as the teacher’s reflective notes which showed that the teaching module helped enhance students’ English communication competence in terms of their communication skills, analytical thinking, confidence, participation and motivation.

Kasetsart University. Office of the University Library

Address: Bangkok

Email: tdckulib@ku.ac.th

Role: Thesis Advisor

Created: 2021

Modified: 2568-07-12

Issued: 2025-07-12

วิทยานิพนธ์/Thesis

application/pdf

URL: https://www.lib.ku.ac.th/KUthesis/2564/jirajittra-hig-all.pdf

CallNumber: PE1128.A2 .J57

eng

DegreeName: Doctor of Philosophy

Level: Doctoral Degraee

Descipline: English for International Communication

Grantor: Kasetsart University

©copyrights Kasetsart University

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