A study of the influencing factors of staff turnover in Changsha Hong Tong Hotel

Name: Ming Yongsheng

keyword: Independent Study

ThaSH: Hotel management

Classification :.DDC: 658.314

; influencing factors

ThaSH: Employees -- Resignation

; staff turnover

ThaSH: Hotels -- Personnel management

; hotel industry

ThaSH: Employee motivation

Abstract: With the rapid development of Changsha’s economy, the hotel industry in Changsha is also experiencing a boom. The rapid development of Changsha’s hotel industry has made the issue of employee departures a nuisance for the industry. This study aims to examine on the influencing factors of staff turnover in Changsha Hong Tong Hotel. This study presents a comprehensive and in-depth review of hotel employee turnover phenomena, drawing upon an extensive array of pertinent literature. It delves into multiple pivotal factors influencing hotel employee turnover, encompassing performance management, personal development, work environment, system and communication, compensation and benefits, and personal achievement. Furthermore, it meticulously examines the intricate relationships between these factors and hotel employees’ turnover behavior. Utilizing the Equity Theory as a theoretical framework, this study scrutinizes and elucidates employees’ perceptions of the balance between their investments and rewards, and how such perceptions shape their decisions to leave their employment. This study adopted a quantitative research method, 379 questionnaires were distributed and 366 valid questionnaires were obtained, with a validity rate of 96.57%. This study found that performance management, personal development, work environment, system and communication, compensation and benefits, and personal achievement have a significant positive effect on staff turnover in Changsha Hong Tong Hotel. Recommendations of development strategies focus as the following aspects: 1) Improving performance management; 2) Paying attention to personal development; 3) Improving working environment; 4) Strengthening system and communication; 5) Improving compensation and benefits; 6) Increasing personal achievement.

Siam University. Library and Information Resource Center

Address: BANGKOK

Email: library@siam.edu

Name: Ma Yu

Role: Advisor

Created: 2567

Modified: 2568-06-13

Issued: 2025-06-13

วิทยานิพนธ์/Thesis

application/pdf

eng

DegreeName: International Master of Business Administration (I.M.B.A.)

Level: Master's Degree

Descipline: International Business Management

Grantor: มหาวิทยาลัยสยาม

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