Assessing impact of continuous improvement projects on the company performance

Name: Papavee Amornnopparattanakul

keyword: Hierarchical structure

; Continuous improvement

; Competitiveness

Abstract: According to this study, it examines the impact of organizational change on company performance, focusing on the transition from a rigid hierarchical structure to a more flexible organizational design through the implementation of Continuous Improvement (CI) initiatives. Employing a qualitative research methodology, data was collected through interviews with representatives from key departments, including customer service, planning, and warehouse operations. The study identifies and addresses critical challenges such as inefficient communication, excessive documentation, and production inaccuracies. The CI approach successfully fostered cross-departmental collaboration, enhanced operational efficiency, and reduced costs. Specific improvements included shipment frequency, minimized dead stock, and streamlined warehouse operations, resulting in direct cost savings and increased productivity. Integrating technological tools further enhanced workflow transparency and decision-making accuracy. The study concludes by emphasizing the importance of adopting flexible structures, fostering continuous collaboration, and institutionalizing CI culture to sustain operational excellence and drive long-term competitiveness.

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Swierczek, Fredric William

Role: advisor

Created: 2024

Modified: 2025-05-19

Issued: 2025-05-19

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2024.216

eng

DegreeName: Master of Business Administration

Level: Master's Degree

Descipline: Global Business Management

Grantor: Thammasat University

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