Research on Mixed Office Mode of China Ctrip Company Driven by Technology and Concept --- From the Perspective of Cybernetics

技术与观念双重驱动下中国携程公司混合办公模式研究-基于控制论的视角

Name: Qili Zhuma

LCSH: Cybernetics -- Research

LCSH: Work -- Research

Abstract: 在技术与观念的双重驱动下，混合办公模式孕育而生。所谓混合办公模式，具体来说，它是由办公室办公与非办公室办公两部分组成，即公司员工需每周至少返回办公室三天进行现场办公，其它时间则可灵活选择办公场地，如居家办公。 在中国，最早实行混合办公模式的是携程公司。携程公司于1999年在上海市成立，是一家依托互联网网站和手机app等线上平台，为客户提供住宿预定、交通票务、套餐旅游和公司旅游管理的旅游服务提供商。经过二十几年的发展，携程已经发展为中国最大的在线票务服务公司，其年营业收入连续4年超200亿元，已在美国纳斯达克和香港交易所两个地方上市。 2022年3月1日，携程正式实施混合办公模式。携程之所以选择实行混合办公，原因很简单，为了提高员工的工作效率，该公司董事会主席梁建章认为，居家办公能够帮助员工节省出约8%的时间，而这个时间如果员工投入到工作之中，那么意味着将会提高8%的工作效率。然而，员工会把这部分时间投入到工作之中吗？脱离办公室的办公氛围，员工能更好的投入到工作中吗？对此，本研究认为并不一定，这很大程度取决于公司的管理能力以及员工与员工之间的互动关系。 在此背景下，本文提出如下的研究问题：首先，混合办公就一定能够提高员工的工作效率吗？影响因素有哪些？这是本文提出的一个追问。其次，在混合办公模式下，企业与员工、员工之间的关系将会发生怎样的变化？携程公司又将如何对其进行重塑？这是本文试图回答的第二个问题。最后，本文提出第三个问题，控制论对混合办公模式有哪些影响？基于该经典理论，结合中国携程公司实施的混合办公模式，剖析其存在的不足指出，并据此提出优化建议。 经过研究发现，从表面上看，实施混合公办模式对于公司和员工而言都有益处但不可否认，同时也面临着一些问题，从企业角度看，混合办公模式下企业面临的问题包括公平性问题、影响同事间关系、增加管理难度、增加沟通成本；从职工角度上看，存在混淆工作与生活、工作能力要求提升高等。针对这些问题，携程应改变原有的管理控制模式、增强企业文化建设、以学习型组织导向。

Abstract: Under the dual drive of technology and concept, hybrid office mode is born. The so-called hybrid office mode, specifically, is composed of office work and non-office work, that is, employees need to return to the office at least three days a week for on-site work, other time can choose flexible office space, such as homework. In China, the earliest implementation of the hybrid office model is Ctrip. Founded in 1999 in Shanghai, Ctrip is a travel service provider that provides customers with accommodation reservations, transportation ticketing, package Tours and corporate travel management based on online platforms such as Internet websites and mobile apps. After more than two decades of development, Ctrip has grown into the largest online ticketing service company in China. Its annual revenue has exceeded 20 billion yuan for four consecutive years. It has been listed on Nasdaq and Hong Kong Stock Exchange. On March 1, 2022, Ctrip officially implemented the hybrid office model. The reason for Ctrip's choice of hybrid office is simple. In order to improve employees' work efficiency, Liang Jianzhang, chairman of the board of directors of Ctrip, believes that working from home can help employees save about 8% of their time, which, if they are engaged in their work, will mean an 8% increase in their work efficiency. But do employees put that time into their work? Can employees be more engaged in their work without the atmosphere of the office? This research believes that it is not certain, which largely depends on the management ability of the company and the interaction between employees. In this context, this paper puts forward the following research questions: First, can hybrid office definitely improve the work efficiency of employees? What are the influencing factors? This is a question raised in this paper. Secondly, under the hybrid office model, how will the relationship between enterprises and employees and between employees change? How will Ctrip remodel it? This is the second question this article attempts to answer. Finally, this paper raises the third question, what is the influence of cybernetics on the hybrid office model? Based on the classical theory, combined with the hybrid office mode implemented by Ctrip company in China, this paper analyzes its shortcomings and points out, and puts forward optimization suggestions accordingly. Through the study found that, on the surface, implement the mixed mode of public benefits for the company and the employee have but there is no denying the fact that also faced with some problems at the same time, from the enterprise point of view, mixed office mode enterprises are faced with the problem including the fairness problem, affect the relationship between colleagues, increase the management difficulty, and increasing communication cost; From the perspective of employees, there is confusion between work and life, and the work ability needs to be improved. In view of these problems, Ctrip should change the original management and control mode, strengthen the construction of corporate culture, and be oriented to learning organization.

Dhurakij Pundit University. Learning Center and Library.

Address: BANGKOK

Email: library@dpu.ac.th

Name: Wei Meng

Role: Principal Supervisor

Modified: 2567-09-09

Created: 2022

Issued: 2024-09-06

วิทยานิพนธ์/Thesis

application/pdf

chi

DegreeName: Master of Business Administration (MBA)

Level: Master's Degree

Descipline: Business Administration

Grantor: Dhurakij Pundit University

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