Abstract:
This research endeavors to apply the principles of lean six sigma to investigate the document preparation process for exports. The objective is to identify and mitigate sources of wastage and inefficiency in the organization's processes. A comprehensive analysis of the document preparation process is conducted, with a specific focus on reducing unnecessary waiting periods. The study centers on a practical case involving a plastic pellets manufacturing company engaged in exports. By meticulously gathering and examining export data spanning from January to December 2022, the research aims to propose refined strategies for enhancing the document preparation process. It is noteworthy that prior to process optimization, the time allocated to document preparation exceeded the operational benchmarks outlined by the case study company. The predominant factors contributing to this shortfall included prolonged documentation periods by certain providers, inaccuracies in the provided information, and the assignment of tasks exceeding the capabilities of service providers. Furthermore, the investigation identified a consequential relationship between delays in the bill of lading processing and subsequent delays in other forms of documentation. The application of lean six sigma process improvement methodologies is anticipated to reduce wastage and errors, concurrently diminishing waiting times within the workflow. The overarching aspiration is to align the company' s performance objectives with actual outcomes. It is envisaged that through the proposed enhancements, carriers will be capable of delivering bill of lading documents within a 2-day timeframe, certificates of origin within 1 day, insurance policy documents within 0 days, and fumigation documents with negative lead times, signifying an expedited process. The resultant streamlined export documentation process is poised to bolster efficiency and engender substantial value across interconnected processes.