Abstract:
Business operations frequently use technology to analyze business data and increase competitiveness. The Department of Business Development, Ministry of Commerce (DBD), found that the service development of quality accounting firms to become digital accounting firms was still inconsistent with client behavior and the digital system was merely ineffective. DBD saw that quality accounting firms needed to upgrade their technology potential of quality accounting firms to serve better client behavior and become digital accounting firms. This research aimed to study the service standards of quality accounting firms in Thailand, to study Elements of development, and to provide development guidelines for digital accounting firms. The study used qualitative research to seek the opinions of 18 government agencies, academicians, and accounting office operators with a structured interview form. The results of the study revealed that accounting standards and technology applications were important foundations for accounting services. The Elements used to develop a digital accounting firm can be divided into 3 dimensions: 1. Digitally Environmental management; 2. Organizational management; and 3. Certification and development criteria. In addition, it was found that the use of technology in accounting services not only increased the competitiveness of accounting firms but also added value to accountants as information advocates for executives.