Abstract:
The study aimed to investigate customers knowledge of sweet sticky rice in the bamboo Kowlam as gift from Nongmon marketplace in Bangsean, Chonburi, Thailand, to study their needs for Kowlam marketing mix as well as to study their repurchase intention, and to compare knowledge, needs, and repurchase intention based on personal factors. Descriptive research was conducted. 422 samples were conveniently selected to answer the self- administered and structural questionnaire with high reliability and validity. Descriptive statistics were calculated and Inferential statistics were performed to test the established hypotheses with .058 level of significance. The study found that most respondents had high level of their knowledge on Kowlam. They have mostly purchased a variety choice of Kowlam that was made from white sticky rice with black bean favor from souvenir shops in Nongmon marketplace. They bought ob Kowlams as gifts or souvenirs to bring back for themselves and relatives. Distribution channel of Kowlam was the most consumers needs among marketing mix factors. They also intended to repurchase Kowlam within 3-6 months. However, they hesitated to repurchase it, if price of Kowlam was assumed 20% increased while they did intend to repurchase Kowlam, if its price was assumed 20% decreased. Surprisingly, male customers were more satisfied on price than female, while private sector workers were more satisfied on product than the other careers. Future research was recommended to continually follow their post-purchase behavior with depth interview as well as to compare the difference between the needs and satisfaction of Kowlam.