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Jirawan Deeprom. Beliefs and behavioral patterns affecting intercultural willingness to communicate in English at workplace. Master's Degree(English Language Studies). Thammasat University. Thammasat University Library. : Thammasat University, 2019.
Beliefs and behavioral patterns affecting intercultural willingness to communicate in English at workplace
การศึกษาความเชื่อและรูปแบบพฤติกรรมที่ส่งผลต่อความเต็มใจในการสื่อสารภาษาอังกฤษในสถานประกอบการ
Name: Jirawan Deeprom
Abstract:
Communication competency in English is one of the most desired capabilities in labor market in the present day. Observation from employees in a Japanese company showed that people behaved differently in cross cultural situations where, regardless of their English competency, some spoke confidently but some did not. Cause of such action may come from several factors including culture differences. This quantitative study is to investigate cultural factors influencing motivation and avoidance of 264 Thai employees who were working in an international-environment company. To find out their beliefs and behavioral patterns, a self-developed questionnaire that combined with three cultural factors thought affecting intercultural willingness to communicate in English at a workplace ; Ethnocentrism, Cultural Intelligence and Intercultural Sensitivity, were used. The results showed that low level of Intercultural Sensitivity especially in the part of interaction confidence increased Ethnocentrism while high level of Cultural Intelligence decreased Ethnocentrism. This study affirms that Ethnocentrism influences Intercultural Sensitivity through lack of interaction confidence in a positive way and has a negative relationship with Cultural Intelligence, whereas Intercultural Sensitivity and Cultural Intelligence have a positive relationship to each other. This finally brings the conclusion that high level of Cultural Intelligence and Intercultural Sensitivity, especially Interaction Confidence, can increase willingness to communicate through the low level of Ethnocentrism.
Thammasat University. Thammasat University Library
Address:
BANGKOK
Email:
preserv@tu.ac.th
Name: Pattamawan Jimarkon
Role:
advisor
Created:
2019
Modified:
2022-11-09
Issued:
2022-11-09
วิทยานิพนธ์/Thesis
application/pdf
eng
DegreeName: Master of Arts
Level: Master's Degree
Descipline: English Language Studies
Grantor: Thammasat University
©copyrights Thammasat University
RightsAccess:
ใช้เวลา
0.028818 วินาที
Jirawan Deeprom
| Title | Contributor | Type |
|---|---|---|
| Beliefs and behavioral patterns affecting intercultural willingness to communicate in English at workplace
มหาวิทยาลัยธรรมศาสตร์ Jirawan Deeprom | Pattamawan Jimarkon | วิทยานิพนธ์/Thesis |
Pattamawan Jimarkon