Problems in writing English business emails of non-native speaking employees in an international real estate service company in Thailand

Name: Patitta Malathong

keyword: Business writing skills

LCSH: English language -- Business English Electronic mail messages -- Thailand

; Problem in using email

; Written emails in an international company for non-native speaking employees

Abstract: This study aims to investigate problems in writing English business emails of non-native speaking employees in an international real estate service company in Thailand. The study was designed to survey the significant problems with their business writing skills, problems with email writing in an international real estate service company for non-native speaking employees, and suggestions to improve the effectiveness of business emails in English in the workplace. The participants in this study were 30 non-native English speaking employees who worked in the head office in Bangkok in every department, with a mix of males and females from the officer level to the director level. All of them used business email writing in English in the workplace on a daily basis. The data collection procedure was conducted at the head office of an international real estate service company in Bangkok, Thailand. The questionnaires were randomly distributed to employees from various departments. The results of this study indicated that there were three kinds of problems in writing English business emails of non-native speaking employees in an international real estate service company: business writing skills, problems in using email, and written emails in international company for non-native speaking employees. In regard to business writing skills, the highest average problem was using correct grammar ; in regard to problems in using email, the highest average problem for non-native speakers in the studied was excessive email ; in regard to written emails in an international company for non-native speaking employees, the highest average problem was language barriers. For the suggestions to improve the effectiveness of business emails in English in the workplace, the participants suggested that before submitting/sending emails they should double check, study a business English course, attend an email writing workshop, and the company should provide formats for frequently used topics in emails

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Pimsiri Taylor

Role: advisor

Created: 2015

Modified: 2021-11-07

Issued: 2021-11-07

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2015.1385

eng

DegreeName: Master of Arts

Level: Master's Degree

Descipline: English for Careers

Grantor: Thammasat University

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