Communication barriers between Thai hospital staff and foreign patients

Name: Chularath Netfang

keyword: English language

LCSH: Intercultural communication -- Thailand -- Case studies

; English communication barriers

LCSH: English language -- Spoken English -- Thailand

; Intercultural communication

; English skills improvement

; Hospital staff

; Foreign patients

Abstract: This study was conducted to investigate the communication barriers between Thai hospital staff and foreign patients who receive medical treatment from hospitals. The aim of this study was to discover the major communication barriers among Thai hospital staff and foreign patients. The subjects of the study were 62 foreigners who work or live in Thailand. The research instrument was a questionnaire which contained demographic data and five point Likert scales to measure the degree of problems and checklist questions. The findings of the study illustrated that language is the main communication barrier of the foreign patients, since hospital staff may not be able to communicate in English fluently with correct pronunciation and grammar. The outcome of cross-cultural concerns showed that the respondents provided positive feedback that cross-cultural issues did not cause a communication obstacle. In addition, the respondents recommended that the hospitals should provide English language training for all staff such as English pronunciation, grammar and cross-cultural training. In other words, the respondents needed the hospital staff to improve their spoken English

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Rangsiya Chaengchenkit

Role: advisor

Created: 2015

Modified: 2021-09-13

Issued: 2021-09-13

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2015.771

eng

DegreeName: Master of Arts

Level: Master's Degree

Descipline: English for Careers

Grantor: Thammasat University

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