Opinion of employees towards KPIs of a selected real estate company in Chonburi

Name: Ornkamon Lantao

LCSH: Evaluation

Classification :.DDC: 001.4

Abstract: This research was conducted to examine employee’s opinions toward Key Performance Indicator (KPI) of staff evaluation systems used by a real estate company in Chonburi, Thailand, applying the Balanced Scorecard (BSC) as a theoretical framework for assessing KPI outcomes. Staff, managers, and board members were surveyed (n = 115) and descriptive and inferential analyses were conducted to determine whether impressions of the KPI systems’ effectiveness for achieving various organizational objectives differed by genders, departments, years of experience, and job classification. Gender differences were assessed with an independent samples t-test and job-related differences with one-way analysis of variance (ANOVA). A Pearson correlation test was also conducted to determine whether there were relationships among the four BSC perspectives, financial, customer, internal, and learning and growth. The analysis showed that opinions of the KPI system varied by gender and all three job-related variables, and that the four BSC perspectives were intercorrelated

Burapha University. Library

Address: CHONBURI

Email: buulibrary@buu.ac.th

Name: Chalermsri Chantarathong

Role: Principal advisor

Name: Noppadol Prammanee

Role: Co-advisor

Created: 2019

Modified: 2021-05-13

Issued: 2021-05-13

วิทยานิพนธ์/Thesis

application/pdf

CallNumber: Th 001.4 Or74O

eng

Spatial: Thai (Eastern region)

Spatial: Chonburi

DegreeName: Master of Arts

Level: Master's Degree

Descipline: Human Resource Development

Grantor: Burapha University

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