Guidelines for the development of educational quality assurance systems and processes : a case study of graduate and research state university in Bangkok
Abstract:
The purposes of this research were (1) to analyze educational quality assurance systems and processes of a university and (2) to study guidelines for the development of educational quality assurance systems and processes of a university. The research employed; a case study method. The case study was a state university in Bangkok, which characterized as a teaching and research. The data collecting technicque were observation, interviews, focus group discussion, and document analysis. The data were analysed by inductive analysis, typological analysis, and constant comparative method. Research findings were as follows : 1. The educational quality assurance system composed of three factors. Firstly, inputs consisted of policy, mechanism of quality assurance, data base systems, personnel and budgeting. Secondly, process consisted of quality control, quality audit, quality assessment and quality development and thirdly, outputs consisted of graduate, research, academic services, and heritage and preservation Thai culture. The quality processes had four stages. (1) planning quality assurance, (2) doing according to the quality assurance plan, (3) assessing quality, and (4) improvement of the action quality. 2. Guidelines for the development of educational quality assurance systems and processes covered inputs, process, and outputs as follows. The university ought to set up an institution research team to increase process efficiency, develop database, maintain and develop personnel, creat quality culture in the organization, and create quality assurance network. The university ought to improve quality of the annual action plan, unitify internal quality auditors, benchmark, increase quality activities for processes improvement, encourage quality assurance research, and lay out the foundation ISO system in faculty offices. Furthermore, the university ought to improve curriculum and evaluation system, develop management research system, encourage publicizing of the research, extend academic services, heritage and preserve Thai culture, and encourage students to develop new body of knowledge though their research. Finally, the university ought to heritage the significance of Education Science and expand Science and Technology together with others academic areas in enchancing a quality teaching and research university.