Improvement of electronic media for public relations of industrial machining center business: a case study of horkos manufacturing (thailand) co., ltd.
Abstract:
The purpose of the research was to develop electronic media for public relations of Industrial Machining Center Business which was a case study of Horkos Manufacturing (Thailand) Co., Ltd. The study was both a qualitative research using in-depth interviews and an action research using semi-structured questions which was a tool to collect data from all 10 visitors who visited websites and they were divided into 3 groups. The first group consisted of 3 customers who had visited the company website, the second group consisted of 3 website design experts, and the third group consisted of 4 executives of HORKOS Manufacturing (Thailand) Co., Ltd. Then, the data was analyzed by qualitative process. The findings indicated that to product category the interviewees commented that products should be clearly classified into category and the image size should be larger than before. There should be a brief description of the products and new innovations. The communication channels such as Line or Facebook should be added. For navigation design, more topics such as company profile, history, award should be added. The font size should be appropriate. Text color and background color should be adjusted to be clearly seen. Moreover, for the credibility of the site, the interviewees found the website reliable and suitable