Abstract:
This research aimed to study important factors of marketing mix and customer behavior in Muang District, Chiang Mai province. The results can be used by entrepreneurs in order that they could specify the marketing strategies that effectively corresponded to the needs of the customer. Questionnaires were distributed to 407 samples who visited or showed interest in purchasing housing estate in the area of Muang district, Chiang Mai province. Statistics employed included frequency, percentage, mean and standard deviation. Hypotheses were tested using t-test and t-test. With regard to the data analysis concerning marketing factors influencing the decision to purchase the housing estate in Muang district, Chiang Mai Province, it was found that every factor was crucial at very high level. They were arranged later respectively from high to low mean value. The factor carried the highest mean was geographical factor (x̅=4.52, S.D.=0.30) that concerned pleasant environment, flood free, and convenient to travel to. The product factor (x̅=4.50, S.D.=0.22) that concerned material used, quality of construction, reputation, design, pleasant presentation of the housing development. The third rank was the process factor (x̅=4.47, S.D.=0.33) that included enough parking space, easy to enter and leave. Next was the marketing promotion factor (x̅=4.44, S.D.=0.32) which included financial institution sorting, or booking fee refunding when the loan application was unsuccessful. Distribution factor (x̅=4.42, S.D.=0.97) concerning requesting enquiries via internet, easy to locate the sales office, easy to access. The personnel factor (x̅=4.33, S.D.=0.40) concerning the good manner of the staff members, and prompt response. The price factor (x̅=4.29, S.D.=0.32) suitable price, tax and reduced transfer of ownership fee. "