Abstract:
The purposes of this study were 1) to study the service quality of small sized schools in Chumpuang district under Nakhonratchasima Primary Educational Service Area Office 7, and 2) to compare the service quality of small sized schools in Chumpuang district, Nakhonratchasima Primary Educational Service Area Office 7 classified by gender, age, educational level, and salary.
The sample group consisted of 196 teachers, who were teaching in small sized schools. Data were collected by purposive sampling method. Research tool was 5-point rating scale questionnaire, composed of items reflecting five aspects with confidential level of .91, then data analysis through percentage, mean, standard deviation, t-test, and F test.
The research results were as follows:
1. The service quality of small sized schools in Chumpuang district was at a high level both as a whole and as aspect.
2. Comparison the service quality of small sized schools in Chumpuang district, Nakhonratchasima Primary Educational Service Area Office 7, classified by gender between male and female, the results were significant different at .05 level.
3. The service quality of small sized schools in Chumpuang district, Nakhonratchasima Primary Educational Service Area Office 7, classified by age, the results were significant different at .05 level.
4. The service quality of small sized schools in Chumpuang district, Nakhonratchasima Primary Educational Service Area Office 7, classified by salary, the results were significant different at .05 level.
5. The service quality of small sized schools in Chumpuang district, Nakhonratchasima Primary Educational Service Area Office 7, classified by educational level between higher Bachelor degree and Bachelor degree, the results were significant different at .05 level.