Abstract:
The purpose of this independent study was to investigate the factors that had influences on the repurchase intention behavior of Wacoal lingerie of female customers at the department stores in Bangkok. The sample used in the study were 400 female customers at the department stores in Bangkok. The data were gathered through questionnaire and were analyzed using descriptive statistics comprising Frequency, Percentage, Mean, Standard Deviation, as well as inferential statistics which included One-way ANOVA, Pearson Correlation, and Multiple Regression analysis using the Enter method.
The results of the study showed that the majority of the respondents were female, aged between 21-30 years old, graduated with Bachelors degree, earned a monthly income of 10,001- 30,000 Baht, were employed by private companies/stores. The respondent focused on the overall marketing mix factors at a high level, while the overall repurchase intention behavior was at a moderate level, but the tendency of repurchase intention behavior was shown at a high level.
The results of hypothesis testing demonstrated that the different personal factors caused differences in repurchase intention behavior. When the correlation was analyzed, it was found that the marketing mix factors had correlation with the repurchase intention behavior of Wacoal lingerie of female customers at the department stores, and the marketing mix factor in the aspect of market promotion had correlation with the tendency of repurchase intention of Wacoal lingerie.