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Nang Poe Hnin Phyu. A Study of student satisfaction of service quality in Mae Fah Luang University : An empirical study through adapted servqual. Master's Degree(Entrepreneurial Management ). Mae Fah Luang University. The Learning Resources and Education Media Center. : Mae Fah Luang University , 2014.
A Study of student satisfaction of service quality in Mae Fah Luang University : An empirical study through adapted servqual
Study of student satisfaction of service quality in Mae Fah Luang University : An empirical study through adapted servqual
Name: Nang Poe Hnin Phyu
Organization :
Mae Fah Luang University
keyword:
Student satisfaction
LCSH:
Total quality management
Classification :.LCCS: HF5415.3
LCSH:
Satisfaction
LCSH:
Customer services
Abstract:
This research is driven to determine the influential factors of service quality which defines the overall student satisfaction perceived by a case of students from Mae Fah Luang University. This research proposes SERVQUAL model to measure the five dimensions while adapting the survey instruments to fit in an educational construct. A quantitative survey method was used to gather students perception of service quality, analyze the numerical data, and apply the outcome as an approach to assess the educational quality of the university to address strategic needs which will drive the overall student satisfaction.
Mae Fah Luang University. The Learning Resources and Education Media Center
Address:
Chiang Rai
Email:
library@mfu.ac.th
Name: Sangchan Kantabutra
Role:
Advisor
Name: Chai Ching Tan
Role:
Co-Advisor
Created:
2014
Issued:
2015
Modified:
2020-04-08
Issued:
2015-11-23
วิทยานิพนธ์/Thesis
application/pdf
CallNumber:
Thesis HF5415.3 N178s 2014
eng
DegreeName: Master of Business Administration
Level: Master's Degree
Descipline: Entrepreneurial Management
Grantor: Mae Fah Luang University
©copyrights Mae Fah Luang University
RightsAccess:
ใช้เวลา
0.039387 วินาที
Nang Poe Hnin Phyu
| Title | Contributor | Type |
|---|---|---|
| A Study of student satisfaction of service quality in Mae Fah Luang University : An empirical study through adapted servqual
มหาวิทยาลัยแม่ฟ้าหลวง Nang Poe Hnin Phyu | Sangchan Kantabutra, Ph. D. Chai Ching Tan, Ph. D. | วิทยานิพนธ์/Thesis |
Sangchan Kantabutra
Chai Ching Tan