Abstract:
bjective of this research was to developthe competency training system for productionoperators in automotive press part industry byquality function deployment or QFD technique.The procedure for this research was conducted bythree main steps, which were 1) Investigation for therequirements of persons involved in operator training,operators, leaders and managers of productiondepartment, quality control department and humanresource department, 2) Transformation of therequirements into 4 phases of QFD, which wereproduct planning, design deployment, process planningand production planning, and 3) Implementing QFDto the case study companies. The results from thisresearch were shown that the competency level ofproduction operators increased 16.61 percent, operatorerror decreased 21.73 percent and number of defectiveparts decreased 45.22 percent."