Strategic Management and Return on Investment of Tourism Service Business Entrepreneurs in the Five Southern Border Provinces (Satun, Songkhla, Pattani, Yala and Narathiwat)
Abstract:
This study aims to 1) study the relationship between the experience level and the
strategic management concept level of those tourism service business entrepreneurs in the five
southern border provinces (Satun, Songkhla, Pattani, Yala, and Narathiwat), 2) find out the
relationship between the strategic management and the return on investment in terms of sale
figures as well as profits of those tourism service business entrepreneurs in the five southern
border provinces (Satun, Songkhla, , Pattani, Yala and Narathiwat) , 3) create the forecast
equation on the return on investment of those tourism service business entrepreneurs in the five
southern border provinces (Satun, Songkhla, Pattani, Yala, and Narathiwat) via the strategic
management variable. The sample in this study were those 415 tourism service business
entrepreneurs in the five southern border provinces (Satun, Songkhla, Pattani, Yala, and
Narathiwat) derived from the Taro Yamane calculation formula. The questionnaire was used in
data collection. Frequency, Percentage, Mean, Standard Deviation, Pearson Coefficient
Correlation Analysis, and Regression Analysis were employed in data analysis.
The study reveals that:
1. The tourism service business entrepreneurs in the area studied have their
experiences between 11 15 years.
2. When studying their strategic management in each dimension: planning,
applying the strategies into use, and evaluating and monitoring, it shows that the holistically
average value is at the high level (4.02).
3. When studying the return on investment, it shows that the sale figure as well as
the profit increase no more than 6 -10 %.
4. The experience relates to the strategic management concept at the statistically
significant level of 0.01.
5. The strategic management level relates to the return on investment on the sale
figure and the profit at the statistically significant level of 0.01.
6. The strategic management variable on presentation style, comparison of their
own businesses with the competitors, summary of the number of the use of service, making of the
tourism programs, putting the customers behaviors in strategy making, distribution channels, and
estimating the customers needs influence the return on investment on the sale figure and the
profit.
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