A comparative study of organizational culture and the performance of independent regulatory agencies : a case study of the office of the ombudsman and the office of the national human rights commission in Thailand.
Abstract:
This research was to compare organizational culture and performance in the Office
of the Ombudsman with that of the Office of the National Human Rights Commission.
The study aimed to ascertain the relationship between organization factors and
organizational culture through analysis of the performances of the Office of the
Ombudsman and the Office of the National Human Rights Commission from the time of
the establishment of the organizations to the year 2006, and to study the relationship
between organizational culture and performance in both of the organizations. This
research used both quantitative and qualitative methods.
The study showed that : (1) Using a four part typology of organizational culture,
namely, achievement-oriented organizational culture, support-oriented organizational
culture, role-oriented organizational culture, and power-oriented organizational culture, the
overall organizational culture of the Office of the Ombudsman was ranged at the high
level and the overall organizational culture of the Office of the National Human Rights
Commission was ranged at the middle level. Through a comparison of the cultures of the
Office of the Ombudsman and of the Office of the National Human Rights Commission,
it was found that all 4 types of cultures are related to organization factors at different levels.
(2) The organization factors that were related at a significant level to organizational culture
in the Office of the Ombudsman were, in order, operational procedure, organizational goal,
outside environment of the organization and organization structure. The organization
factors that were related at a significant level to organizational culture at the Office of the
National Human Rights Commission were operational procedure, organizational goal,
organization structure, and outside environment of organization. (3) The performance and
success levels of the Office of the Ombudsman in Thailand and Office of The National
Human Rights Commission in Thailand were different. (4) Overall, there is a relationship
between the culture and performance of both organizations