Abstract:
The main objective of this project is to develop an Information System for Providing Hardware and Software Services of an Outsourcer. This system covers the followings functions : Call Service, Stock Management, and Contract Management. All theme function are linked together in order to help the outsourcer to easily follow up their mechanic problems, to effectively manage the stock, to check each device in order to ensure that it is ready to be used when needed, and to bring back the working results and stock management, which an recorded to be processed and compared with the agreement.
This project can help decrease the servicing manpower in several areas, reduce working time, paper works and the communication via telephone which may cause some misunderstanding and mistakes in servicing.
The Information System for Providing Hardware and Software Services of an Outsourcer is developed using PHP language program, MySQL database Program, and Apache Program helped with the Web Server Service.