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Yeng, Ong Lee. Factors influencing the behavioral intention of elderly toward self-ordering kiosks. (). King Mongkut's University of Technology North Bangkok. Central Library. : , 2024.
Factors influencing the behavioral intention of elderly toward self-ordering kiosks
Name: Min, Hui Teh
Organization :
Multimedia University. Faculty of Information Science and Technology
Email :
hmteh2002@gmail.com
Name: Chew, Leow Meng
Organization :
Multimedia University. Faculty of Information Science and Technology
Email :
mcleow@mmu.edu.my
Name: Yeng, Ong Lee
Organization :
Multimedia University. Faculty of Information Science and Technology
Email :
lyong@mmu.edu.my
keyword:
Self-service kiosks
LCSH:
Older people
-- Attitudes
LCSH:
Pavilions
Abstract:
This research examines the factors influencing the
behavioral intention of the elderly aged between the 40s to
60s toward self-ordering kiosks (SOKs) in Malaysian fastfood
restaurants. The Unified Theory of Acceptance and Use
of Technology (UTAUT) model is applied to investigate the
factors that impact their intention toward the SOKs for the
study. Data from over 51 respondents was analyzed through
regressions and statistical methods. The results show that
hedonic motivation and habit have profound consequences on
affecting respondents behavioral intention. In addition, habit
is found to have significantly different effects on behavioral
intention among different age and education level groups.
This post-test data serves as guidance for both academic and
industrial parties to refine the SOKs user experience and the
overall adoption rates of SOKs in fast-food spaces.
King Mongkut's University of Technology North Bangkok. Central Library
Address:
BANGKOK
Email:
library@kmutnb.ac.th
Created:
2024
Modified:
2025-05-28
Issued:
2025-05-28
บทความ/Article
application/pdf
BibliograpyCitation :
In IEEE Thailand Section (IEEE Computer Society Thailand Chapter) and Prince of Songkla University. College of Computing. The 21st International Joint Conference on Computer Science and Software Engineering (JCSSE 2024)) (pp.383-389). Phuket : Prince of Songkla University
eng
©copyrights King Mongkut's University of Technology North Bangkok
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Min, Hui Teh
| Title | Contributor | Type |
|---|---|---|
| Factors influencing the behavioral intention of elderly toward self-ordering kiosks
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ Min, Hui Teh;Chew, Leow Meng;Yeng, Ong Lee | บทความ/Article |
Chew, Leow Meng
| Title | Contributor | Type |
|---|---|---|
| Factors influencing the behavioral intention of elderly toward self-ordering kiosks
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ Min, Hui Teh;Chew, Leow Meng;Yeng, Ong Lee | บทความ/Article |
Yeng, Ong Lee
| Title | Contributor | Type |
|---|---|---|
| Factors influencing the behavioral intention of elderly toward self-ordering kiosks
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ Min, Hui Teh;Chew, Leow Meng;Yeng, Ong Lee | บทความ/Article |