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Xu Junlin. The influencing factors of client satisfaction with Law Firms a case study of Zhongtong law firm in Beijing. Master's Degree(Financial and Accounting). Siam University. Library and Information Resource Center. : มหาวิทยาลัยสยาม, 2567.
The influencing factors of client satisfaction with Law Firms a case study of Zhongtong law firm in Beijing
Name: Xu Junlin
keyword:
Independent Study
ThaSH:
Law offices
Classification :.DDC: 340.068
;
law firm
ThaSH:
User satisfaction
ThaSH:
Lawyers
-- Accounting
Abstract:
With the rapid development of the economy, the demand for high-quality legal services in emerging fields is increasing. The single-form traditional legal services can no longer satisfy the diversified needs of clients. The high density of law firms and the intense competition in the legal services market require continuous improvement in law firms service satisfaction to maintain a competitive edge.
The purpose of this study were: 1) To explore the key factors influencing client satisfaction with Zhongtong Law Firm; 2) To examine the impact of service quality, brand image, and lawyer competence on client satisfaction with Zhongtong Law Firm. This study selected Zhongtong Law Firm in Beijing as a case study and adopted a quantitative research method. Client data were collected through a survey with a sample size of 200 respondents.
The results of the study indicate that: 1) client satisfaction with law firms is influenced by the firms brand image, service quality, and lawyer competence. 2) These three factors have a significant positive impact on client satisfaction with law firms.
Studying client satisfaction with law firms helps enrich and enhance the satisfaction with legal services provided by law firms, offering more competitive legal services to clients seeking legal assistance.
Siam University. Library and Information Resource Center
Address:
BANGKOK
Email:
library@siam.edu
Name: Ma Yu
Role:
Advisor
Created:
2567
Modified:
2568-05-23
Issued:
2025-05-23
วิทยานิพนธ์/Thesis
application/pdf
eng
Level: Master's Degree
Descipline: Financial and Accounting
Grantor: มหาวิทยาลัยสยาม
©copyrights SIAM UNIVERSITY
RightsAccess:
ใช้เวลา
0.026528 วินาที
Xu Junlin
| Title | Contributor | Type |
|---|---|---|
| The influencing factors of client satisfaction with Law Firms a case study of Zhongtong law firm in Beijing
มหาวิทยาลัยสยาม Xu Junlin | Ma Yu | วิทยานิพนธ์/Thesis |
Ma Yu