Abstract:
This study wasresearch and developmentwiththe objectivetoanalyze situational management,to develop and to evaluate of a case management model for patients after MRM breast cancer surgery at Sakon Nakhon Hospital, Sakon Nakhon Province, Thailand. The sample group consistedof 1) themain informants that weredivided into threegroups usingpurposive samplingfroma multidisciplinary team as follows:administrators, practitioners with at least fiveyears of experience,andpatients. 2) The assessors of the suitability of the created model were divided into fourgroups of 15 peoplecomprising oneexpert, four administrators, fivepractitioners, and five breast cancer patients who received treatment with MRM surgery. The study was conducted from October 2020 to April 2021. The research was done in threephases: the situation analysis phase,casemanagement model development phase,and the trial and evaluation model for breast cancer patients undergoing MRM surgery. The datawere collected using discussion topics by utilizingthe aesthetics discussion process with a group of key informants. The datawere analyzed using descriptive statisticsand were presented as percentagesandaverages of the appropriateness assessment scores for each item in each dimension.The research results found that:1. Case management model for breast cancer patients undergoing MRM surgery in the Sakon Nakhon Hospitalin which theelements of the model included: 1) The structural aspects policyset cleargoals and assignments.There wereoperational standards. 2) The process wasa case management model put into practice with afollow-up. 3) Regarding the outcomes of the service recipients, they received thequality servicesthat meets the needs and satisfaction of service recipients.2. Assessing the appropriateness of the case management model for breast cancer patients undergoing MRM surgery at Sakon Nakhon Hospital found that 2.1) itwas appropriate for use with an average of 92%,and the appropriateness classified by aspect was found. The independentdimension of the model development hadthe highest appropriateness score of 95.2%in terms of clarity and presentation, whereas it hadthe lowest appropriateness scoreof88.8%. 2.2) Th resultsof following the developed model found that breastcancer patients had an increase in their knowledge score of 83.33% with no incidence of any complications after surgery.The overallpatient satisfaction was at a high level of84.32%, and the average sleep days before the development of the average sleep days was11 days/case and after the development of the average sleep days was10 days/case, where the sleep days decreased by oneday. In terms of treatment costs before development, the average cost was 36,000 Thai Baht/person,and after development, the averageexpenses were 35,000 Thai Baht/person. The expenses werereduced by 1,000 Thai Baht/person.Suggestions: The results of the study indicatedthat it wasnecessary to consider the needs and suitability of the agency and hospital context.