Developing a performance measurement framework for logistics service provider

การพัฒนากรอบการประเมินประสิทธิภาพสำหรับผู้ให้บริการโลจิสติกส์

Name: Paitoon Varadejsatitwong

keyword: Performance measurement

; Performance dimensions and indicators

; Framework development

; Logistics service provider

Abstract: The main objective of this research is to develop and propose a logistics service provider’s (LSP) performance measurement framework that can support the logistics industry's needs in enhancing its competitive advantages. The current status of the literature on LSP performance measurement is examined that enables the understanding and discussion of the research domain of LSP performance measurement. In addition, the performance indicators which reflect LSPs’ performance are identified. These research findings are revealed through the main research question, which is: “What is the most comprehensive way or holistic approach to measure LSPs’ performance?” However, it realizes that there was no common definition for LSP and it is necessary to develop a unified definition of LSP for the identification of the unit of analysis. Then, a proposed definition, a scope and the keywords are the input for a systematic literature review. As the result, the systematic literature review encompasses all five research domains both financial and non-financial dimensions and it will be used as a core dimension of LSPs’ performance measurement to develop a conceptual framework. Hence, the five performance dimensions and a concept of systems model are conceptualized to develop LSPs’ performance framework. A survey with the Thai’s LSPs was conducted by using a questionnaire-based survey and telephone interview as a main methodology to increase data validity. In this study, the Confirmatory Factor Analysis (CFA) was utilized to identify the significant indicators of each performance dimension and the Structural Equation Modeling (SEM) technique was used to test the theoretical framework. The results from CFA and SEM identify a relationship of which inputs performance have impact or have relationships with outputs performance that is a final model of LSPs’ performance measurement. However, after the developing of this unified framework, it is also interesting to know who perform better within the group. Therefore, a benchmark practice is conducted by plotting a LSPs’ performance score in a scatter chart to compare between input dimension and output dimension. This study has two contributions for both academic and business sectors. For the academic contribution, it presents literature related to a single consistent definition of LSP and also discovers five key performance dimensions and a list of significant indicators which is a core concept of LSP performance measurement. These finding can be used as a concept or procedure on how to develop a performance measurement framework. While the practical contribution is LSP can acknowledge its current performance and be able to benchmark it with the logistics provider's database. The framework also provides a guideline to improve their operational performance and maintain competitive advantages

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Ruth Banomyong

Role: advisor

Created: 2021

Modified: 2023-07-14

Issued: 2023-07-14

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2021.1169

eng

DegreeName: Doctor of Philosophy

Level: Doctoral Degree

Descipline: Business Administration

Grantor: Thammasat University

©copyrights Thammasat University

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