Abstract:
The objective of this research were: 1) to study the level of brand factors of Cafe Amazon consumers in Chonburi, 2) to study the level of perceived value factors of Cafe Amazon consumers in Chonburi and 3) to study the influence of brand factors on perceived value of Cafe Amazon consumers in Chonburi. This research was a quantitative research with the samples of 400 Cafe Amazon consumers in Chonburi. The samples were selected by multi-stage sampling method by using online questionnaires to collect data. The data were analyzed by statistical data such as frequency, percentage, mean and standard deviation. Stepwise multiple regression analysis were used to examine the research hypothesis. The research results showed that 1) overall brands factors of Cafe Amazon consumers in Chonburi, most of the factors were in the high agree level and the other two factors were in the moderately agree level, 2) overall perceived value factors of Cafe Amazon consumers in Chonburi, were in the high agree level and 3) factors that influence the perceived value of Cafe Amazon consumers in Chonburi (significantly at the 0.05 level), such as Psychological needs, Extrinsic Attributes, Perceived experience quality, Social Media Marketing and Perceived non-monetary sacrifice while Intrinsic Attributes, Interaction, Convenience, Corporate Social Responsibility and Brand authenticity those have no influence on perceived value. However, franchisors and franchisees can apply the results to their business strategy, to meet the needs of consumers at the right point and make a differentiation and prominence to gaining a competitive advantage.