Sanchai Sae-jeng. Problems and needs of the occupational English language skills for Thai tourist police officers working at one of the international airports in Thailand. Master's Degree(Career English for International Communication). Thammasat University. Thammasat University Library. : Thammasat University, 2018.
Problems and needs of the occupational English language skills for Thai tourist police officers working at one of the international airports in Thailand
Abstract:
Nowadays, the tourism industry of Thailand is one of the dynamically developed business sectors for economic growth. Therefore, the four essential English language skills (listening, speaking, reading, and writing) used as the lingua franca are very important for Thai tourist police officers when interacting with foreign tourists. This mixed-method independent study aims to investigate the problems and needs in use of the occupational English language skills of Thai tourist police officers working at one of the international airports in Thailand. Therefore, the survey respondents of this study are 30 full-time Thai tourist police officers. A close-ended questionnaire was used as a research instrument in the quantitative phase, and an open-ended questionnaire, and semi-structured interviews were used in the qualitative phase. The collected quantitative data were systematically analyzed by the computer software programs of SPSS (Statistical Package for Social Sciences) using descriptive statistics including percentage, mean, and standard deviation. The survey results have revealed that the most problematic English language skill that Thai tourist police officers are currently facing is the listening activity (with high mean score of 3.86) while English reading skill is strongly considered as the most needed activity (with high mean score of 4.11). Research outcomes from this survey are identified and recommendations for further research are in the conclusion. The professional development programs and financial budget for Thai tourist police officers should be suitably arranged and upgraded
Thammasat University. Thammasat University Library