A study of needs and barriers in English communication skills of Thai secretaries at the Women Secretaries and Administrative Professionals Association of Thailand (WSAT)

Name: Athitawan Eamjoy

keyword: English communication

LCSH: English language -- Study and teaching (Continuing education) -- Thailand -- Case studies

; English skills

LCSH: Language in the workplace -- Thailand -- Case studies

; Needs analysis

; Language barriers

; Study and teaching

; Language in the workplace

; Effective communication barriers

Abstract: English is the international language for business communication in today’s business world and secretaries play a crucial role as the main coordinators in organizations. Therefore, English communication has become a needed skill for secretaries and other career fields. The major objective of this study was to investigate the needs and barriers of Thai secretaries in using English communication skills in the workplace and identify the relationship between English communication ability and career opportunities. This study employed a mixed-method design. The participants were 50 secretaries at the Women Secretaries and Administrative Professionals Association of Thailand (WSAT) and 10 executives. Data was obtained through questionnaires and interviews. SPSS and T-test were used to analyze the collected data in this study. The findings of the study revealed that English listening and writing skills were rated as the most needed skills for secretaries from the perspective of both groups of respondents and listening skill was the biggest problem for them due to the accents of speakers. However, it was concluded that English communication skills are necessary for secretaries’ career advancement. Accordingly, the findings should make Thais and other nationalities realize the importance of English communication and prepare for the competition ahead

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Pattama Sappapan

Role: advisor

Created: 2015

Modified: 2021-09-16

Issued: 2021-09-16

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2015.729

eng

DegreeName: Master of Arts

Level: Master's Degree

Descipline: English for Careers

Grantor: Thammasat University

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