The role of competency based training for human resource development in the tourism industry of a small island environment-Maldives

Name: Nisham, Ahmed

keyword: Competency based training

; Innovation

; Human resource development

; Tourism

; Tourism industry

; Maldives

Abstract: Tourism is a leading economic driver of the 21st century service sector and is an important socioeconomic activity in many countries (Richards, 2011). Human resource development (HRD) is central to the sustainability of the tourism industry. Recently, it has been observed that there has been a huge change in the demand and supply of tourism industry jobs, with the industry requiring quality staff to provide excellent services to customers. However, HRD faces a number of obstacles. Training and development is crucial in order to have a talented workforce to increase productivity. In this study, the researcher focuses on an innovative method of training and development, which is the competency based training approach to HRD in the tourism industry, for a small island environment. The purpose of this study is to identify the issues associated with the implementation of competency based training programs based on the national competency standards in a small island environment and to study how competency based training programs can be organised in order to fit with the current expectations of people in the tourism industry of a small island environment. Qualitative research has been undertaken by the researcher in order to examine the role of competency based training in human resource development in the tourism industry of the small island environment of Maldives. The sample is taken from the enterprises in which the competency based training takes place and other stakeholders relevant to the population of the study. The findings show a lack of understanding of the concept of CBT, a poor image of CBT, and a lack of availability of training standards for all occupations. These major issues prevent the CBT programs in the tourism industry of the small island environment being operational, as would normally be expected

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Jamieson, Walter

Role: advisor

Created: 2016

Modified: 2021-06-22

Issued: 2021-06-22

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2016.199

eng

DegreeName: Master of Science

Level: Master's Degree

Descipline: Service Innovation

Grantor: Thammasat University

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