Abstract:
The aims of this research were to identify the factors and indicators in the transportation tools design using the quality function deployment technique (Quality Function Deployment: QFD) which response to the Blood Bank, Faculty of Medicine, Khon Kaen University users desire the analysis hierarchy technique was used to decide to choose the Blood Bank, Faculty of Medicine, Khon Kaen University transportation tools design for the Blood Bank, Faculty of Medicine, Khon Kaen University users. The operation of research comprised of studied the users desire by interviews and review of related research. Questionnaire were uses as the research tools to rate the importance of each indicator to the user. Then each factor applied to the previous qualitative QFD matrix which separate to two matrix the tensor product planning to the needs of users to the technical requirements and the design matrix. Then applied the design requirements of QFD to design 3 types of the and uses a hierarchical analysis process to find the appropriate transportation tools design which served users desire. The result of this study presented the 5 prioritized design from QFD table were The Precision in use. (11.76), The size of the AGV (11.60), the Security (11:25), Cost, and maintenance (10.27), and Environmentally Friendly Products and Services (10.14) From the oriented hierarchy analysis using Expert Choice gives the guidelines to select the most appropriate is: The Navigation with 43.3 percent score. The Wireless Research in addition it can help to efficiently design products. Meet the needs of users but also shows the way in applying QFD in the other.