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Nguyen, Thi Giang.. Factors affecting clients' satisfaction with mobile counseling and testing service in Quan Hoa and Muong Lat district, Vietnam. Master's Degree(Population and Reproductive Health Research). Mahidol University. Mahidol University Library and Knowledge Center. : Mahidol University, 2013.
Factors affecting clients' satisfaction with mobile counseling and testing service in Quan Hoa and Muong Lat district, Vietnam
Name: Nguyen, Thi Giang.
LCSH:
AIDS (Disease)
-- Vietnam.
LCSH:
Health counseling
-- Vietnam.
LCSH:
Hotlines (Counseling)
LCSH:
HIV-positive persons
-- Counseling of.
LCSH:
Patient satisfaction
-- Vietnam.
Abstract:
Mobile HIV counseling and testing (MHCT) plays an essential role in the response to the HIV/AIDS epidemic nowadays, particularly in mountainous and remote areas of Vietnam. However, MHCT services are still relatively new and in the process of being perfected and expanded to meet the growing epidemic amongst the high-risk and hard to reach subjects located in the high and distant mountains. This study examines the relationship between health service factors and clients satisfaction with the mobile HIV counseling and testing service in Quan Hoa and Muong Lat districts, Thanh Hoa province. A sample of 119 participants (51 male, 68 female) was targeted to participate in this survey through the completion of self-administered questionnaires. Female clients show a higher satisfaction. Most clients acknowledged the quality of the mobile service at acceptable and satisfied levels. Moreover, the skill levels, attitude of staff, confidentiality, and consulting information are very important to clients satisfaction. The findings suggest that managers need to maintain standards of health service quality to satisfy clients expectations. In addition, the agency needs to conduct refresher courses to enhance the consulting skills of the counselors, and as a result, MHCT in the mountainous settings is likely to be acceptable in Vietnam.
Mahidol University. Mahidol University Library and Knowledge Center
Address:
NAKHONPATHOM
Email:
liwww@mahidol.ac.th
Name: Panee Vong-EK
Role:
Thesis Advisors
Name: Manasigan Kanchanachitra
Role:
Thesis Advisors
Created:
2013
Modified:
2019-11-19
Issued:
2019-11-19
วิทยานิพนธ์/Thesis
application/pdf
CallNumber:
TH N576fa 2013
eng
Spatial:
Vietnam.
DegreeName: Master of Arts
Level: Master's Degree
Descipline: Population and Reproductive Health Research
Grantor: Mahidol University
©copyrights Mahidol University
RightsAccess:
ใช้เวลา
0.452638 วินาที
Nguyen, Thi Giang.
| Title | Contributor | Type |
|---|---|---|
| Factors affecting clients' satisfaction with mobile counseling and testing service in Quan Hoa and Muong Lat district, Vietnam
มหาวิทยาลัยมหิดล Nguyen, Thi Giang. | Panee Vong-EK Manasigan Kanchanachitra | วิทยานิพนธ์/Thesis |
Panee Vong-EK
Manasigan Kanchanachitra
| Title | Creator | Type and Date Create |
|---|---|---|
| Understanding the intention to leave the job among U.S. Home Health AIDES
มหาวิทยาลัยมหิดล Rossarin Gray;Manasigan Kanchanachitra;Applebaum, Robert A. | Sabitri, Bhatta. | วิทยานิพนธ์/Thesis |
| Factors affecting clients' satisfaction with mobile counseling and testing service in Quan Hoa and Muong Lat district, Vietnam
มหาวิทยาลัยมหิดล Panee Vong-EK;Manasigan Kanchanachitra | Nguyen, Thi Giang. | วิทยานิพนธ์/Thesis |