การพัฒนาดัชนีชี้วัดสมรรถนะลีนในระบบบริการสุขภาพ

Development of Lean Performance Indicators in Health Service System

Name: นภัสสร อินทร์วร

ThaSH: การผลิตแบบลีน

Classification :.DDC: 658.5

ThaSH: โรงพยาบาล -- บริการส่งเสริมสุขภาพ

ThaSH: สุขภาพ

Abstract: This research study was focused on the development of indexes to be employed to assess the performance of Lean Thinking when applied at hospital outpatients departments using the Analytic Hierarchy Process (AHP). The study began by collecting those factors to be used in the assessment, based on a review of other relevant research related to Hospital Accreditation (HA), Joint Commission International Accreditation Standards (JCI), The Malcolm Baldrige National Quality Award (MBNQA), and SERVQUAL. All the chosen factors were then categorized according to four elements of the Balanced Scorecard (BSC), these being finance, the customer, internal processes, and learning and growth, the aim being to establish a research framework. Next, a five section questionnaire was developed around those factors, the sections being: (1) primary data on the hospitals, (2) primary data on the respondents, (3) details of the factors used and definitions of the relevant terms, (4) a comparison of factors in accordance with AHP, and (5) recommendations. The questionnaire consisted of 234 questions, and its validity was tested by experts prior to its distribution to a sample group with knowledge of the Lean Thinking concept. This group included executives, supervisors and operating officers at four hospitals. In total, 11 respondents were used. Data from the questionnaires was analyzed, and each factor’s weighting determined using AHP; to help select those factors critical to the assessment of Lean applications in the hospital outpatients department using the Pareto principle. The selection process identified a total of 31 factors critical to the assessment of the Lean application. These factors were then developed into 39 indexes to be used in the performance assessment, and these were groupedbased on seven waste categories, to make them consistent with the Lean Thinking approach. All these indexes were tested for comprehensiveness and validity by a group of experts before being employed in the assessment. The results showed that the indexes and the performance assessment framework developed could be used in an actual assessment. Despite this; however, some of the indexes were not able to be used, as the data employed in the assessment was classified.

มหาวิทยาลัยเชียงใหม่. สำนักหอสมุด

Address: เชียงใหม่

Email: cmulibref@cmu.ac.th

Name: อภิชาต โสภาแดง

Role: ประธานกรรมการ

Name: รุ่งฉัตร ชมภูอินไหว

Role: กรรมการ

Name: อรอนงค์ วิชัยคำ

Role: กรรมการ

Name: สุรชัย สานติสุขรัตน์

Role: กรรมการ

Created: 2558

Modified: 2560-10-06

Issued: 2560-10-06

วิทยานิพนธ์/Thesis

application/pdf

CallNumber: ว 658.5 น1611ก

tha

DegreeName: วิศวกรรมศาสตรมหาบัณฑิต

Level: ปริญญาโท

Descipline: วิศวกรรมอุตสาหการ

Grantor: มหาวิทยาลัยเชียงใหม่

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