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T., Sakao. Requirement analysis for user-oriented service design. (). King Mongkut's University of Technology North Bangkok. Central Library. : , 2009.
Requirement analysis for user-oriented service design
Name: K., Kimita
Organization :
Tokyo Metropolitan University. Department of System Design
Name: F., Akasaka
Organization :
Tokyo Metropolitan University. Department of System Design
Name: Y., Shimomura
Organization :
Tokyo Metropolitan University. Department of System Design
Name: A., Ohrwall Ronnback
Organization :
Linkoping University. Department of Management and Engineering
Name: T., Sakao
Organization :
Linkoping University. Department of Management and Engineering
keyword:
Service design
LCSH:
Design
LCSH:
Goal (Psychology)
;
Persona
Abstract:
In manufacturing, systems combining physical products and services have been attracting much attention. For such systems, designers need to focus on customer requirements rather than on the achievement of functionality. Methods are proposed in this paper for the analysis of requirements and extension of the design process proposed in Service Engineering. The focus is on the specification of service users in a client organization and on the extraction of their requirements in consideration of the organizational objectives of the client. The effectiveness of the method is demonstrated by an application, where a bank is a target client of a service.
King Mongkut's University of Technology North Bangkok. Central Library
Address:
Bangkok
Email:
library@kmutnb.ac.th
Created:
2009
Modified:
2021-04-11
Issued:
2011-03-16
บทความ/Article
application/pdf
BibliograpyCitation :
Asian International Journal of Science and Technology in Production and Manufacturing Engineering. Vol. 2, No. 3 (Jul. - Sep. 2009), p. 11-23
eng
©copyrights King Mongkut's University of Technology North Bangkok
RightsAccess:
ใช้เวลา
0.046668 วินาที
K., Kimita
| Title | Contributor | Type |
|---|---|---|
| Requirement analysis for user-oriented service design
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ K., Kimita;F., Akasaka;Y., Shimomura;A., Ohrwall Ronnback;T., Sakao | บทความ/Article |
F., Akasaka
| Title | Contributor | Type |
|---|---|---|
| Requirement analysis for user-oriented service design
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ K., Kimita;F., Akasaka;Y., Shimomura;A., Ohrwall Ronnback;T., Sakao | บทความ/Article |
Y., Shimomura
| Title | Contributor | Type |
|---|---|---|
| Requirement analysis for user-oriented service design
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ K., Kimita;F., Akasaka;Y., Shimomura;A., Ohrwall Ronnback;T., Sakao | บทความ/Article |
A., Ohrwall Ronnback
| Title | Contributor | Type |
|---|---|---|
| Requirement analysis for user-oriented service design
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ K., Kimita;F., Akasaka;Y., Shimomura;A., Ohrwall Ronnback;T., Sakao | บทความ/Article |
T., Sakao
| Title | Contributor | Type |
|---|---|---|
| Requirement analysis for user-oriented service design
มหาวิทยาลัยเทคโนโลยีพระจอมเกล้าพระนครเหนือ K., Kimita;F., Akasaka;Y., Shimomura;A., Ohrwall Ronnback;T., Sakao | บทความ/Article |