แจ้งเอกสารไม่ครบถ้วน, ไม่ตรงกับชื่อเรื่อง หรือมีข้อผิดพลาดเกี่ยวกับเอกสาร ติดต่อที่นี่ ==>
หากไม่มีอีเมลผู้รับให้กรอก thailis-noc@uni.net.th
หากไม่มีอีเมลผู้รับให้กรอก thailis-noc@uni.net.th
Amin Khan Mandokhail. Patient satisfaction towards outpatient department (OPD) services of medicine in Banphaeo Autonomous Hospital Samut Sakhon Province, Thailand . Master's Degree(Primary Health Care Management). Mahidol University. : Mahidol University, 2007.
Patient satisfaction towards outpatient department (OPD) services of medicine in Banphaeo Autonomous Hospital Samut Sakhon Province, Thailand
Name: Amin Khan Mandokhail
MeSH:
Patient Satisfaction
-- Thailand
Abstract:
This descriptive study was conducted to describe patient satisfaction towards out
patient health care services provided by the medicine department in the Banphaeo
Autonomous Hospital, Samut Sakorn province, Thailand. The study population was
respondents aged 16 and above, 225 respondents were interviewed from 17th of
January to 5th of February 2007 to collect data regarding socio-demographic factors,
accessibility, experience regarding medicine OPD and patient satisfaction. Chi-square
test was performed to analyze the association.
The results showed that the overall satisfaction was 86.67%. The patients were
most satisfied with convenience (84%) while least satisfied with courtesy (75.11%).
Item wise, the satisfaction was poor in the case of heating and cooling arrangements,
permission from doctors before examination and doctors /nurses keeping the patients
from worrying. The majority of patients (87.56%) had a good experience from
medicine OPD. From medicine OPD, the respondents had a good experience
regarding doctor service, while only 43.11 percent had a good experience with the
pharmacy service. Approximately 65 percent of respondents had good accessibility.
Regarding overall accessibility, most patients (84%) had good accessibility in terms
of working hours while more than half (52.89%) had good accessibility in terms of
waiting time. Statistical analysis showed a relationship between occupation, marital
status, accessibility and experience of patients and satisfaction.
From this study, it is recommended that improvement is needed in few of the
items of accessibility and courtesy; extensive analytical studies should be performed
to substantiate these particular findings
Mahidol University
Address:
NAKHON PATHOM
Email:
liwww@mahidol.ac.th
Name: Boonyong Keiwkarnka
Role:
Thesis Advisors
Created:
2007
Modified:
2020-11-03
Issued:
2010-06-08
วิทยานิพนธ์/Thesis
application/pdf
CallNumber:
H A517p 2007
eng
Spatial:
Samutsakhon
DegreeName: Master of Primary Health Care Management
Level: Master's Degree
Descipline: Primary Health Care Management
Grantor: Mahidol University
©copyrights Mahidol University
RightsAccess:
ใช้เวลา
-0.756999 วินาที
Amin Khan Mandokhail
| Title | Contributor | Type |
|---|---|---|
| Patient satisfaction towards outpatient department (OPD) services of medicine in Banphaeo Autonomous Hospital Samut Sakhon Province, Thailand
มหาวิทยาลัยมหิดล Amin Khan Mandokhail | Boonyong Keiwkarnka | วิทยานิพนธ์/Thesis |
Boonyong Keiwkarnka