Abstract:
The objectives of the research were 1) to study the behavior that influences the shops in Bangkok to buy the car paint 2) to study the marketing mix that influences the shops in Bangkok to buy the car paint 3) to compare the behavior and the marketing mix that influence the shops decision to buy the car paint categorized by the shop establishment duration.
The owners of 50 shops were the population of this study. Data were collected by using the questionnaire with the 0.9352 confidence level, and data were analyzed by descriptive statistics which were frequency, percentage, mean ( ), and standard deviation ( ).
The influenced behavior to buy the car paint in Bangkok found that the highest order quantity per month has valued between 10,001 and 30,000 Baht. The influence incentive to buy the car paint is the product quality. The product brand that had the highest purchase value is V-coat. The first reason to buy the car paint is the quality standard. The qualification of the car paint that is the most desirable is to be able to coat either thick or thin type. Moreover, the research found that the service of the salesperson that is the most desirable is timeliness. The marketing mix that influences the car paint buying decision in general is in the level high ( = 3.91, = 0.463). Among the marketing mix, the product, price, distribution, and market promotion are also in the level of high ( = 3.89, 4.11, 3.83, 3.79 and = 0.473, 0.482, 0.659, 0.835).
By comparison the behavior influencing the car paint buying decision categorized by the shop establishment duration, the results found that the shops, which have been operated between 11 and 15 years, give more priority to the order quantity, incentive, brand, reason to buy, quality, and service choices than those of the shops, which have been operated less than 5 years, or between 6 and 10 years, or 15 years up. By comparison the marketing mix, the product, price, distribution and market promotion, the results found that the shops, which have been operated more than 15 years, give more priority to these factors than those of the shops, which have been operated less than 5 years, or between 6 and 10 year, or between 11 and 15 years.
The recommendations of the research are the following : the company should improve the product brand that is easy to recognize, the price should be standand and does not change frequently, the credit time should be expanded, the product delivery should be faster, the delivery man should be trained to perform a good manner, and the marketing promotion, such as purchasing discounts and free gifts should be given more than the present time.